» Responsive Knowledgebase 1.01 Free Download

Responsive Knowledgebase 1.01

Records tech support problems and solutions and lets you retrieve them quickly
Last updated: January 3, 2009
Sponsored Links:

Responsive Knowledgebase 1.01 Summary:

Publisher: Responsive Software
Rating:
Free Download Responsive Knowledgebase 1.01Download Now
  • Windows - 437KB
  • Licence: Demo, $49.00 to buy
  • Date Added: July 17, 2002
  • Release status: New Release

Responsive Knowledgebase 1.01 Description:

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

Software OS: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP...
Setup Filename: setuprkb.exe
System Requirements: No minimum system requirements

Responsive Knowledgebase 1.01 Tags:

technical support,tech support,support desk,help desk,knowledgebase,database,helpdesk,supportdesk,support

Responsive Knowledgebase 1.01 Full Description:

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

Here's an example:

A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.

You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.


One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"

You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.


You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.


You read the solution to the caller, and you're done.

To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.


Responsive Knowledgebase 1.01 Related Downloads:

Whaddidoo Trouble Tracker 1.75
Fast Knowledgebase refinds solutions to recurring problems

Programs Viewer 1.00
Programs Viewer retrieve quickly all your applications and launch them.

Easy Wallpaper Changer 2.0
Easy Wallpaper Changer allows you to change wallpaper quickly and easily.

EMS SQL Query for MySQL 3.2
Utility that lets you quickly build SQL queries to MySQL databases.

EMS SQL Query for PostgreSQL 3.2
Utility that lets you quickly build SQL queries to PostgreSQL databases.

EMS SQL Query for DB2 3.2
Utility that lets you quickly build SQL queries to IBM DB2 databases.

EMS SQL Query for SQL Server 3.2
Utility that lets you quickly build SQL queries to Microsoft SQL databases.

EMS SQL Query for InterBase/Firebird 3.2
Utility that lets you quickly build SQL queries to InterBase/FireBird databases.

AliveMon 2.0
A network monitor that lets you know when your server or router fails.

Best Consignment Shop Software 5.1.0
Lowest price. Easy to use. Free upgrades and tech support. No ongoing fees.

Bookmark Responsive Knowledgebase:

Digg Reddit Del.icio.us Stumble Upon Facebook Twitter Google Furl" BlinkList Technorati Mixx Newsvine
Link to Responsive Knowledgebase download page: