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Job Log 4.2.0

Help desk ticket tracking for the small business owner

Last updated: September 25, 2009

Job Log 4.2.0 Summary:

Publisher: Lazy Bayou

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Windows - 39.89MB
Licence: Shareware, $29.95 to buy
Date Added: September 19, 2009
Release status: Minor Update

Job Log 4.2.0 Description:

Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets.

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Software OS:	WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista...
Setup Filename:	JobLog-420E.exe
System Requirements:	IE 6.0 or later

Job Log 4.2.0 Tags:

job,work order,track,trackit,ticket,customer support,help desk,help,support

Job Log 4.2.0 Full Description:

Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

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